A combination of the values produces a particular thinking pattern or style. These patterns and styles filter information and indicate how a person views his environment, what he sees and what he does not see, and how sharply a person is able to see. Skills arise, as it were, from what we appreciate and see. Or possibly by what we do not see, our blind spots.
Whether or not skills are actually developed only practice can tell. It depends on various factors, including someone’s motives, behavioral styles and, of course, life and personal development.
ACCOUNTABILITY FOR OTHERS.
The ability to take responsibility for others’ actions.
- Establishes appropriate criteria for the performance of others.
- Takes personal responsibility for the functioning of others.
- Addresses functioning problems effectively and in a timely manner.
- Monitors the performance of others, keeps an eye on their results, and evaluates their performance in the context of the major responsibilities of the position.
The ability to analyze hypothetical situations or abstract concepts to compile insight.
- Demonstrates the ability to predict long-term outcomes and develop appropriate strategies based on those outcomes.
- Identifies, evaluates and communicates the potential impact of a hypothetical situation.
- Defines ways to take advantage of opportunities that arise to achieve business goals.
- Develops plans and strategies that lead to desired strategic outcomes.
The ability to resolve different points of view constructively
- Is able to approach difficult issues objectively.
- Considers all opinions and facts before reaching a conclusion.
- Formulates appropriate solutions to uncertain situations.
- Is able to work out acceptable solutions for parties in conflict and thus knows how to take the situation out of the realm of confrontation.
The ability to take personal responsibility and action toward learning and implementing new ideas, methods and technologies.
- Researches job related topics to improve own knowledge and expertise and own performance.
- Is continuously working to keep his own business skills up to date.
- Actively looks for opportunities to apply newly acquired knowledge and skills.
- Shares expertise, knowledge and information with others when necessary or requested.
A commitment to customer satisfaction.
- Consistently assigns significant value to customers and customer-related issues.
- Listens objectively to and attempts to empathize with customer feedback.
- Responds to customers’ needs and comes up with appropriate solutions.
- Honors all commitments and promises made to customers.
The ability to contribute to the growth and development of others.
- Puts himself forward as a strong promoter of the development and growth of others.
- Takes time to train, coach, mentor and develop others.
- Understands what the different learning styles imply and knows how important it is for individual development to apply the appropriate style.
- Regularly pays attention to the performance of others and holds others accountable for their own performance.
The ability to analyze all aspects of a situation to gain thorough insight to make decisions.
- Analyzes data needed to make decisions.
- Makes important decisions that affect strategic outcomes and goals correctly and effectively.
- Makes decisions at the right time.
- Demonstrates ability to make unpopular or difficult decisions when necessary.
DIPLOMACY AND TACT
The ability to treat others fairly, regardless of personal biases or beliefs.
- Communicates with others in a manner that is clear, courteous and understandable.
- Demonstrates an ability to easily get along and communicate with all types of people. Also with people of different background, age, experience, culture or education.
- Maintains positive relationships with others because he or she treats others fairly.
- Shows respect for everyone.
- Understands and appreciates differences between people.
- Respects differences in background, culture, nationality, religion, gender, lifestyle, age and physical condition.
The capacity to perceive and understand the feelings and attitudes of others.
- Demonstrates awareness of how actions directly and indirectly impact others.
- Listens attentively to others.
- Shows understanding of and sensitivity to the feelings of others.
- Values and respects the diversity of people and their beliefs.
The ability to readily modify, respond to and integrate change with minimal personal resistance.
- Effectively adapts to changes in plans, procedures, and priorities.
- Demonstrates the formative ability to perform multiple tasks simultaneously.
- Has no problem with situations or tasks where not everything is completely clearly defined or explained.
- Adapts existing plans when necessary with a minimum of resistance.
The overall ability to set, pursue and attain achievable goals, regardless of obstacles or circumstances.
- Is able to set goals that are relevant, realistic, and achievable.
- Identifies and implements plans and interim deadlines to achieve business goals.
- Initiates activities to achieve goals without undue delay.
- Remains committed to achieving goals regardless of difficult opposition, obstacles or adverse circumstances.
- Maintains focus on the goal.
- Identifies possible obstacles and takes action to remove those obstacles to achieve the given goal.
The ability to personally affect others’ actions, decisions, opinions, or thinking.
- Knows how to secure the support and involvement of others to achieve desired results.
- Effectively affert the actions of others.
- Analyzes the opinions and views of others and knows how to get those others to understand and embrace the desired alternatives.
- Knows how to convince others in a positive manner.
The ability to interact with others in a positive manner.
- Initiates and maintains business relationships in a positive manner.
- Works successfully with diverse groups of people at different levels in the organization.
- Communicates with others in a manner that is clear, courteous and understandable.
- Demonstrates an ease of dealing and communicating with a variety of types of people. Also with people of different backgrounds, ages, experience, cultures or education.
The ability to organize and motivate people to accomplish goals while creating a sense of order and direction.
- Knows how to inspire others with a compelling vision.
- Knows how to move others to achieve shared goals.
- Sets a positive and inspiring example for others to follow in their pursuit of leadership.
- Supports others by providing them with clarity, a sense of direction and organization, and purpose.
The ability to listen to many points of view without bias.
- Values others’ opinions or views.
- Regularly invites others to express their opinions and listens without interrupting them.
- Presents or represents others’ views impartially.
- Verifies that he or she has properly understood feedback given by others.
A measure of the capacity to be answerable for personal actions.
- Accepts and takes personal responsibility for the consequences of personal actions.
- Avoids blaming others.
- Remains personally committed to goals regardless of the success or failure of one’s own decisions.
- Applies lessons learned from past personal failures to be successful in the future.
PLANNING AND ORGANIZATION.
The ability to establish a process for activities that lead to the implementation of systems, procedures or outcomes.
- Formulates plans and organizes activities necessary to achieve intended goals.
- Organizes and uses resources in a manner that maximizes their effectiveness.
- Implements appropriate plans and makes adjustments along the way as needed.
- Consistently demonstrates ability to focus on organization and details.
The ability to identify key components of a problem to formulate a solution or solutions.
- Analyzes all data and information relevant to a given problem.
- Is able to break complex matter down into smaller, simpler parts to gain clarity and overview.
- Is able to choose the best from multiple options to solve a specific problem.
- Employs all relevant resources to implement an appropriate solution.
The ability to quickly recover from adversity.
- Continues to work toward a goal when faced with resistance or problems.
- Handles criticism and rejection from others objectively.
- Recovers quickly from personal setbacks.
- Overcomes unforeseen problems or obstacles without undue delay or dwelling on them.
The ability to identify actions necessary to complete tasks and obtain results.
- Implements well thought out, effective plans and deploys the necessary resources to achieve desired results.
- Fulfills all agreements necessary to achieve results.
The ability to prioritize and complete tasks in order to deliver desired outcomes within allotted time frames.
- Pursues business goals independently and without outside impetus in an organized and efficient manner.
- Prioritizes activities necessary to fulfill responsibilities of a job.
- Knows how to maintain, without direct supervision, the level of activity necessary to achieve goals.
- Knows how to minimize interruptions that may reduce the pace of work or other issues that may result in wasted time in order to complete work that requires a high level of quality within a given time period.
The ability to initiate and sustain momentum without external stimulation.
- Initiates relevant activities to achieve business objectives.
- Completes projects independently and delivers desired results.
- Needs little to no supervision to focus on necessary activities.
- Is able to quickly recognize and follow up on business opportunities without direction from others.
The ability to cooperate with others to meet objectives.
- Is able to set aside personal interests to work with other team members to achieve goals.
- Contributes positively and constructively to team projects.
- Builds and maintains trusting relationships with each team member.
- Supports other team members and endorses team decisions.